Question 1

WHAT IS YOUR SHIPPING POLICY?

Accepted Answer

All art is shipped free within United States zip codes, except for murals and functional sculpture. Please email for a quote on those pieces.

Question 2

WHAT IS YOUR RETURN POLICY?

Accepted Answer

If you are not satisfied with your purchase, please contact me within 7 days. The piece must be professionally repacked and returned to me for a full refund and/or an exchange. Customized or special-order pieces are not eligible for return or exchange unless they arrive damaged.

Question 3

WHAT IF MY PACKAGE ARRIVES DAMAGED?

Accepted Answer

DO NOT OPEN THE PACKAGE! Please photograph the package, reject the shipment and return it to me. Let me know immediately if this occurs.

Question 4

WHAT IF THE PACKAGE IS UNDAMAGED BUT THE POTTERY INSIDE IS BROKEN?

Accepted Answer

Please photograph the damaged item and contact me immediately for a full refund.
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Question 5

IS YOUR POTTERY FOOD SAFE?

Accepted Answer

All functional pottery is food and oven safe. Due to the metallic levels in my clay and glazes, pieces in the microwave will heat up.

Question 6

CAN I PUT YOUR POTTERY IN THE DISHWASHER?

Accepted Answer

Yes. Pieces with gold or silver lusters should be hand washed. The dishwasher will dull those glazes over time.

Question 7

DO THE COLORS IN THE PHOTOGRAPHS REPRESENT THE ACTUAL WORK OF ART?

Accepted Answer

We do our best to accurately represent our art photographically. We color correct each photo to the glaze on the specific piece. That being said, the actual glaze might look different than the photo when you receive your art object and place it in your home. Each piece is unique and hand made.

Malibu Clay

The
FAQs

Frequently Asked Questions

Web Design By Olivia Alexandra Studios

Malibu Clay

The FAQs

Frequently Asked Questions

Web Design By Olivia Alexandra Studios

The
FAQs